Frequently Asked Questions
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Find answers to common questions about orders, payments, delivery, and returns at Najeeb Medical Equipments.
We provide safe and convenient payment options across Pakistan and Afghanistan.
Pay cash when your order arrives at your doorstep
Secure online payment via EasyPaisa app or website
All transactions are encrypted and secure
Choose your preferred payment method during checkout
Pay in cash when your order is delivered. Available in most cities across Pakistan and Afghanistan.
Make instant payments using EasyPaisa mobile app or website. Send payment to our registered EasyPaisa account.
All transactions are secure. For payments, we verify each transaction before processing your order.
We deliver to all major cities and many remote areas across Pakistan and Afghanistan, including Kabul, Islamabad, and more.
Delivery usually takes 2-5 working days depending on your location. Remote areas may take 5-7 working days.
Shipping charges vary based on location and order weight. You'll see the exact shipping cost at checkout.
Browse medical equipment, add to cart, proceed to checkout, select payment method, and confirm your order.
You can order without creating an account. However, we recommend registering to track orders and get updates.
Contact us within 1 hour of placing your order for any modifications. Once processed, changes may not be possible.
You can return items within 7 days of delivery if they are defective, damaged, or incorrect. Items must be unused and in original packaging.
Refunds for payments are processed within 3-5 working days. For COD returns, refunds are issued via bank transfer.
We cover return shipping costs for defective or incorrect items. For other returns, customer bears return shipping.
Register for free to track orders, save addresses, and get exclusive offers. Click "Register" in the top menu.
Get instant help via WhatsApp. Click the WhatsApp icon in the bottom right corner of any page.
Contact us via email, WhatsApp, or phone during business hours (9 AM - 6 PM, Monday-Saturday).
Can't find the answer you're looking for? Our customer support team is here to help.